Returns & Order Support

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from the item confirmed in your order, contact us as soon as possible. Include your order number, a description and clear photos of the item and packaging. This helps us investigate and agree an appropriate remedy, such as a replacement or refund where applicable.

Inspection before dispatch

Our team checks the item before dispatch. If a specific detail is essential, raise it before payment so it can be considered during order confirmation.

Returns and changes

Contact us before returning an item so we can provide instructions and the appropriate return address. Do not send a return to an address printed on the parcel without confirmation. Change-of-mind requests are reviewed individually, subject to any cancellation or return rights required by applicable law.

Your consumer rights

Nothing in this policy limits mandatory consumer rights, including rights relating to faulty or misdescribed goods and cancellation rights where required by applicable law.

For support, contact us with your order number.