Find quick answers about products, ordering, FedEx shipping, tracking and after-sales support. If your question is specific to an order, contact us with your order number and billing email.
Products and ordering
Do similar product photographs mean the quality is the same?
No. Similar backgrounds or photo studios do not prove that products come from the same seller or meet the same quality standard. Review the listing-specific photographs, measurements and product details before ordering.
Will the item look like the product photographs?
The photographs on the product page are the primary visual reference for that listing. Review several angles and remember that screen settings can slightly change how colors appear.
Are all items made from the same material?
No. Materials vary by product and design. Use the individual product description and photographs as the source for the item you are considering. Contact us before ordering if a material detail is important to you.
What packaging and accessories are included?
Packaging and accessories vary by product and availability. Do not assume that a box, shopping bag, card, receipt or other accessory is included unless the product page or our support team confirms it.
Can I ask about an item that is not listed?
Yes. Send customer support a reference photograph or product name. Availability is not guaranteed, but the team can check current options.
Shipping and tracking
How long does an order take?
Order processing normally takes 2–4 business days. After dispatch, FedEx shipping normally takes 5–9 days, depending on destination, customs and local delivery conditions.
Which carrier do you use?
Orders are shipped with FedEx. Tracking information is sent after the parcel has been dispatched and the carrier record is available.
How can I check my order status?
Use the order-tracking page with your order number and billing email. You can also check the FedEx tracking link after it is issued.
Why has tracking not updated yet?
Carrier tracking can take time to show the first scan. If there is still no update after the expected processing period, contact us with your order number.
Returns, exchanges and support
Do you accept unconditional returns?
No. We do not accept returns or exchanges simply because a customer changes their mind. Every item is inspected before dispatch. Please verify the product, color, size and measurements before ordering.
What should I do if there is a problem after delivery?
Contact us immediately. Keep the item unused and retain all original packaging. Send your order number and clear photographs or video so our team can review the issue and assist with the appropriate solution.
Why have I not received an email reply?
Check your spam or junk folder and make sure your email address is correct. When following up, include your order number and use the same email address used at checkout.
Contact customer support · Shipping policy · Return exchange policy