RepHandbags does not offer unconditional returns or exchanges. Every item is inspected before dispatch. Please verify the product, color, size and measurements before ordering.
When to contact us
If your order arrives with a confirmed product problem or if we sent the wrong item, contact us immediately after delivery and no later than 14 days after receipt. Do not use, wear, alter or discard the item or its original packaging while the case is being reviewed.
Information required for review
- Your order number and billing email.
- A clear description of the issue.
- Clear photographs and, when useful, a short video showing the item and packaging.
Eligibility
A return or exchange may be considered only when our review confirms a factory defect, shipping-related product damage or an error made by us. Change-of-mind requests, incorrect size or color selected by the customer, normal variation, wear, use, alteration or damage after delivery are not eligible.
How the process works
- Contact customer support before sending anything back.
- Wait for our team to review the evidence and provide the next step.
- If a return is approved, use only the return address and instructions supplied by our team.
Do not send a parcel to an address shown on a previous order or elsewhere on the website. Unauthorized returns may not be accepted. Depending on the confirmed issue, our team will assist with an appropriate solution.
Before you order
Review the product photographs, listed dimensions and selected options carefully. If a detail is unclear, ask customer support before ordering.